OUR WEB PRIVACY POLICY

We, Say-Yes.eu by Kalle Design di Andrea Moschella, respect privacy of both people who visit our website, and our customers. For this reason, our privacy notice complies with the obligations established by the Code for the protection of personal data and the European Regulation for the protection of personal data (GDPR 2016/679). In order to comply with such laws, we treat your data with care and confidentiality.

Confidentiality and safety are fundamental values for Say-yes.eu by Kalle Design, and because of that, our commitment is to guarantee privacy of Users at all times and not collecting unnecessary information. In the following text, we will provide you all the necessary information about our Privacy Policy with reference to the personal data we ask for: the person who is in charge of processing your data; the purpose why we collect the information we ask for; the legitimacy for information treatment; how long we keep the information you provide us; which receiver we send to the information you provide us; what your rights are.

THE PERSON IN CHARGE OF PROCESSING YOUR DATA:

Kalle Design di Andrea Moschella; Via della Conciliazione, 30 – 96100, Siracusa – Italy [email protected] Vat: 01649700893 . From now on, “Kalle Design”, “us” or “In charge of Data”.

PERSONAL DATA

Personal information you provide us refers to any information that may directly or indirectly identify you. Such personal information includes your email address, area code, a contact phone, a user name, a billing address or a credit or debit card number. It could also include numerical identifiers such as your IP computer direction or the information we get through the cookies policy.

This privacy policy covers all the personal data collected and used by Kalle Design.

Users (you) must guarantee that the given information is true and accurate and commit to notify any change in this information. Any loss or damage in the web or to the data processor caused by wrong, unfinished or incomplete information given by users in the registration forms will be the sole responsibility of the users.

We can collect or receive your information through our website, online forms or social media sites. In some occasions, you will be the one giving us the information directly (for example, when you create your own account or you contact us), and in some other occasions, we will be the one to collect information indirectly (for example, when we use our cookies policy to understand how our on-line site is working).

PURPOSE, LEGITIMATION AND CONSERVATION OF THE DATA PROCESSING SENT THROUGH:

On-line form for purchase payments:

Purposes: the correct management of the commercial relationship with you, shipment of the goods to the indicated address, as well as sending our commercial newsletter and information notices about our products and services.

Legitimation: your explicit consent and acceptance of terms and conditions.

Conservation: until your subscription is cancelled or elimination is required .

DISCOUNT REQUEST FORMS:

Purpose: receiving a discount for the following purchases.

Legitimation: your consent to provide your data through our enabled form by accepting commercial information.

Conservation: until your subscription is cancelled or elimination is required.

SUBMISSION OF EMAILS:

Purpose: answer your information requests, meet your requests and respond to any of your doubts or concerns.

Legitimation: The user’s consent by request of information through email address or by sending us your information.

Conservation: once your request is answered by email, if you have not generated a new treatment.

It is possible that we keep some of the personal data to fulfill our legal and regulatory obligations or to manage our rights (for example, we need it to guarantee the value of our position at a trial) or with other statistical or historical purposes.

When we no longer need your personal information, this will be eliminated from our system and registers or will be made anonymous so we can no longer match it with you or track it.

You will have information to provide us with your personal information or accept the consequences if that is not the case.

The supply of personal data requires a minimum age of fourteen or, if it is the case, having the sufficient legal capacity to contract.

The personal information required is necessary to manage your application and/or provide the services you can purchase.

On the whole, we reserve the right to decide about including or not into our data base your personal information or other information you might have provided.

RECIPIENTS OF YOUR INFORMATION

We sign contracts with trusted third parties so they can make several commercial operations on our behalf. We only provide them with the exact information they need to carry out their services, and we ask them not to use any of your personal information for any other purpose. We always do our best to guarantee that all the third parties we work with, keep the safety of your personal information.

So, the personal information you provide us can be sent to:

– Third parties that help us provide you with services, such as platform providers, hosting services, maintenance and support in our database, as well as in our software and applications that may contain data about you.

RIGHTS IN RELATION TO YOUR PERSONAL DATA

Anyone can withdraw their data consent at any time, when it has been granted for the processing of their data. In no case the withdrawal of this explicit consent affects the execution of the subscription contract or the previously- generated connections.

Likewise, you are entitled to the following rights:

– Request access to your personal information or make any amendments if the information is inaccurate.

– Request its cancellation when, among other reasons, such information is no longer required for the original purpose it was asked for.

– Request the limitation of its treatment in some specific circumstances.

– Request the portability of the information in the cases provided for in the regulation.

– Other rights expressed in applicable regulations.

Where and how to request your rights: through a notice addressing the person in charge at his postal direction or email (set out in point number one), indicating the reference “Personal Information”, specifying the right you want to ask for and regarding what item of your personal information.

In case of disagreement with the company about anything related to the processing of your information, you can file a claim with the Data Protection Agency.

SECURITY OF YOUR PERSONAL DATA

With the clear purpose of safeguarding the security of your personal information, we inform you that we have taken every technical and organizational measure needed to guarantee the safety of your information, including any modification, loss, treatment or unauthorized access.

DATA UPDATE

It is important that you inform us every time there has been any modification to it, so we can maintain your information updated; otherwise, we will not be responsible for the truthfulness of it.

We will not be responsible for the privacy policy that refers to any personal information that was provided by third parties by any possible link posted on our web site.

CONTACT

If you have any doubt or concern about the way we treat or use the personal information you provide us, or you are willing to ask for any of the above-mentioned rights, please write an email to [email protected]

ORDERS & RETURNS

For all the info about order and retur procedure click here

GENERAL HIRING CONDITIONS AND COOKIES

Legal warning: General Hiring Conditions

Hiring Conditions

1) Identification data

The website https://say-yes.eu/ where you formalize your purchase is owned by Kalle Design di Andrea Moschella Via della Conciliazione, 30 96100, Siracusa – Italy [email protected]
Vat: 01649700893
From now on, “Kalle Design”, “us” or “Data responsible”. mail: [email protected]

2) Acceptation and acceptation proof

Any purchase must be done through the activation of the “add to cart” button at the bottom of the website when you go through your purchase request. Through this, you accept every single item of the General Conditions as they appear on Kalle Design’s website (https://say-yes.eu/) before purchasing any of the products.

Since you accept the General Conditions, as a user you obtain the condition of “Kalle Design’s client” that is described in this General Conditions. Any product or service that is offered after this by Kalle Design will be a part of a new hiring.

If you wish to read the General Conditions thoroughly, you can print them out or save this document in an electronic format or read them on our web-site.

Kalle Design informs you that we keep all the electronic documents that are registered when the purchases are carried out.

PRICES

The prices of each product are those indicated on our website on the day of your purchase or order. All of our prices include taxes.

The offers will be clearly shown and marked, showing the previous price and the new price in a clear way.

Kalle Design reserves the right to make the modifications it considers appropriate at any time and without prior notice, and may update products and services on a daily basis depending on the stage of the market.

PAYMENT METHOD

Your purchase can be made by any of the options indicated on our web site. It can be done through PayPal, credit or debit card, or bank transfer.

Delivery and delivery expenses

The delivery of your orders depends on the method you choose. The timing of each delivery is shown in the purchase page.

We suggest you give us an address where someone can personally receive your parcel during working hours.

Kalle Design (https://say-yes.eu/) is not responsible for any customs cost.

If you have any doubt about delivery or any other disservice you can contact us here, or write an email to: [email protected]

If you make a mistake in providing information about the delivery, you will be able to modify it by sending an email to [email protected]. If the mistaken information refers to the postal code of the delivery address we will change the address to a new one, only if the shipping has not been made yet. If the shipping has already been made, you will have to wait until the delivery gets to the first given address and then start the returning/resending procedure.

WITHDRAWAL

Our main purpose is to offer a good experience to our customers, so that you purchase again at say-yes.eu. That is the reason why you will not be charged return fees, except in cases of “wrong size”.

99% of return requests are about a “wrong size”. So we highly recommend you to carefully check the Size Chart by clicking on “how does the size turn out?” button you find in each item’s page, and make sure that you pick the right size.

If you need to change your item because you chose a wrong size, we only charge extra shipping costs. The sum will be the same that we had charged in your original order.

You can pay this sum via PayPal or via bank transfer. We will send you more details about payment on your request.

All purchases can be returned or changed within 25 days after the purchase.

All purchases can be returned or changed 25 days after the purchase.

RETURNING/ CHANGE PROCEDURE

Request a return or change by email to [email protected]. Your request must be made within a period not exceeding 10 business days after receiving the product. Your request must include the following information:

a) The reason of return or change. Would you like a refund or to change the size you originally chose?

b) Proof of payment for extra shipment in case of return.

c) You can send your item back to: Kalle Design c/o Andrea Moschella, Via della Conciliazione, 30 96100 Siracusa – ITALY. Mobile: + 39 333 56 23 271.

If you do not present the above information, your change/return request could be denied. If you ask for a refund and not a size change, you will get the sum you paid for, with the same mode that you used to carry out your payment in the first place.

We will also refund shipment costs, of course.

If, by chance, you’re on holiday in Siracusa, come to our office at Via Santa Teresa, 5 in Ortigia (Siracusa), and we will change your item there.

For any further needs, claims or doubts, please write to: [email protected]

KALLE DESIGN RESPONSABILITIES

Kalle Design guarantees the quality of the service given through its website.

All the rights that the laws in force guarantee to consumers and users are guaranteed.

The neglect of any of these rights or General Conditions could cause a devolution or cancellation of the services purchased by the client.

CLIENT’S RESPONSABILITIES

Clients must make lawful use of the services, without contravening the current legislation, or hurt the rights and interests of third parties.

Clients must guarantee the truthfulness of the provided information when they fill in the contract forms, avoiding to cause damages to Kalle Design as a result of incorrect information.

The neglect of any of these requirements or Conditions could result in the withdrawal or cancelation of the services provided by Kalle Design without need of any previous warning to the client. In this case clients will have no right to any type of compensation.

INDUSTRIAL & INTELLECTUAL PROPERTY

The Industrial and Intellectual property rights that refer to works, brands, logos, or any other item subject to protection contained in the website https://say-yes.eu/ by Kalle Design belong exclusively to Kalle Design or to third parties that have authorized their inclusion in the website. The unauthorized reproduction, distribution, commercialization or transformation of such works, brands, logos, etc., is an infringement of the intellectual and industrial property rights of Kalle Design or its owner, and may result in the exercise of any judicial or extrajudicial actions that may correspond in demanding for their rights.

With this being said, the information that clients have access to through this website can be protected by industrial and property rights or other type of rights. Kalle Design will in no case be responsible or under any concept of the legal violation that users might make.

This website personal information supply requires an explicit acceptance of our Privacy Policy.

DATA PROTECTION

According to the 15/1999 Personal Data Protection Organic Law published the 13th of December, the personal information of the user will be incorporated into files owned by Kalle Design with the purpose of managing our clients and also advertising purposes as well as comertial prospecting, including the mailing (postal code, e-mail or other electronic addresses) of commercial communications about products, services, offers, promotions or other group news. You can exercise your right to access, rectification, cancellation, or opposition, as well as revoke the previously given consent of receiving commerce communications by sending an email to [email protected].

ABOUT CONCERT TICKETS PRE-SALE ( E-TICKETING)

In order to pursue the goals described, and provide the services offered, concert tickets pre-sale (e-ticketing), personal data provided by users during ticket purchasing may be shared with third parties which operate in the interests of Say Yes by Kalle Design di Andrea Moschella. Such third parties include, but are not limited to:

1) Ticketmaster Denmark – Codanhus – Gl Kongevej 60, 5. sal 1850 Frederiksberg C. – Denmark – Trading no 20309474 – Represented by Jakob H Lund (CEO). Following purchase, the above will send tickets to the buyers by e-mail; here you find Ticketmaster Denmark privacy policy , terms of purchase and terms of use

2) People in charge of printing, envelope packaging, shipping and/or delivery of tickets purchased on this website or other materials;
3) Shipping companies and/or couriers in charge of delivering products purchased through this website;
4) Companies in charge of processing and/or sending information and promotional material.

Users also guarantee that personal data provided to Say-Yes by Kalle Design di Andrea Moschella when surfing this website are true, complete and referred to the same users. Therefore, users commit to hold Say Yes by Kalle Design di Andrea Moschella indemnified and harmless from any obligation to reimbourse, account for damages and/or sanctions deriving or connected in any way to the violation of users about the truthfulness of data provided. Remote sale of tickets (digital and/or non-digital entry tickets) for music and entertainment shows is carried out by Say Yes by Kalle Design di Andrea Moschella on behalf of the event organiser offers, promotions or other group news about Kalle Design.