When a package ships internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges are typically due once the package arrives in the destination country.
In general, the buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.
We send our items all over the world, in many different countries, so we can’t predict which of these fees, if any, will be applied, and we can’t calculate or collect these fees or taxes in advance.
For this reason SAY-YES by Kalle Design isn’t responsible for any additional charges that may apply after a purchase is completed on say-yes.eu.
HOW DO I PAY CUSTOMS FEES IF NEEDED?
If your package is subject to customs fees, your package may be held at your local customs office. Normally they contact you in advance to let you know how to proceed to get your order.
If they do not contact you, you can contact them to find out your next steps as you may need to pay additional charges.