HOW TO PAY

We offer different payment modes. You can use your PayPal account or you can pay as a NOT registered PayPal User by your credit card or your prepaid card.

Credit card transactions are processed by our international partner, PayPal. You can also pay by bank transfer in advance.

For further info please email us at [email protected]

SHIPMENT INFO EU

Yes! We ship our items from Siracusa (Italy) everywhere.

Delivery time is estimated from the day of dispatch. We charge only 1.00 € extra to handle your order.

Shipping rates are calculated on the total weight of the parcel and depending on your country of residence.

We consider different zones with different rates.

EUROPE / ZONE 1

Austria, Belgium, Bulgaria, Ciprus, Croatia, Denmark, Estonia, Finland, France, Germany, United Kingdom, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech republic, Romania, Slovenia, Slovakia, Spain, Sweden and Hungary.

Poste Minibox : from 7.50 € Delivery / 7-8 working days
PostaPriority: from 9.50 € Delivery / 3-4 working days

EUROPE / ZONE 2
& MEDITERRANEAN COUNTRIES

Algeria, Albania, Andorra, Belarus, Bosnia & Herzegovina, Egypt, Jordan, Liechtenstein,Macedonia, Moldova, Montenegro, Morocco, Norway, Russia, Serbia, Tunisia, Ukraine.

PostaPriority: from 8.50 € Delivery / 7-8 working days

DELAY ON YOUR ORDER (FAQ)

1) Remember that “working days” do not include Saturday – Sunday – holiday

2) You can track your order only if you pick the tracked shipping option ( DHL), in this case write us and we give you the exact status and location of the parcel.

3) We’re sorry, due to Covid-19 International emergency is possible to have some delays with deliveries; we send items from Siracusa ( Italy).

4) In November and December is possible to have delays with delivery because of the extreme high level of parcels that travels.

5) You have to count the working days from the day of dispatch; we always send an email to confirm the exact day of the shipment.

6) If you have not received any confirmation email about your order and/or about the shipping date, please check your spam folder our mails are probably there.

ORDER NOT DELIVERED
(What to do)

If you picked DHL option write us, we give you the exact status and location of the parcel; if you picked  “standard shipment” here all the infos about how to proceed:

Delay from 1 to 7 working days over schedule:

Not common, but unfortunately as you can imagine in these days of international emergency due to Covid-19  ( we send items from Italy) is possible to have some delay with delivery.

Suggestion: please wait some extra days ( 3-4), the package should arrive soon as normally we deliver with no problem and on time.

Delay from 12 to 21 days over schedule:

For your info, normally national post tries to deliver first at your address, if they do not find you they bring the package at your local office, and it will be stocked there for a while before they send back here.

Suggestion: please check with your local post office, write us an email we send you the details about your parcel. Also, double check on your order confirmation if the address you put is complete and correct.

Delay from 22 days and more over schedule:

If the address on your order confirmation is complete and correct, if you have double checked with your local post office that they do not have your package then it must be a fault of the shipping service; very rare but unfortunately can happen.

Suggestion: wait other 3-4 working days, and if the package doesn’t arrive please write an email to [email protected]. Your order is 100% guaranteed so you have 2 options: 100% refund for the not delivered items  or ask for re-send by DHL with tracking shipment + you get one extra free item included for the inconvenience ( no extra cost).

If you have any doubt feel free to write us an email to [email protected] we will be happy to reply and give all the infos.

Thanks for your understanding and patience in advance!

 

SHIPMENT INFO EXTRA EU

From 1st of January 2021 United Kingdom is considered Extra EU.

UNITED KINGDOM

Posta Minibox: from 8.50 € Delivery / 8-9 working days
PostaPriority: from 10.50 € Delivery / 7-8 working days
DHL – Fast Tracked Shipment: from 14.50 € Delivery / 4-5 working days

NORWAY

PostaPriority: from 8.50 € Delivery / 8-9 working days ( from day of dispatch)
PostaRaccomandata – Standard Tracked Shipment: from 14.50 € Delivery / 7-8 working days ( from day of dispatch)
DHL – Fast Tracked Shipment: from 25.90 € Delivery / 4-5 working days ( from day of dispatch)

If you choose the option “Posta Priority” normally your order will be delivered by Norwegian National Post Service (Posten) at your address or at a post pick up.

UNITED STATES

Poste Minibox : from 8.50 € Delivery / 10-18 working days
PostaPriority
: from 14.50 € Delivery / 8-9 working days
DHL – Fast Tracked Shipment: from 25.90 € Delivery / 6-8 working days

WORLDWIDE / ZONE 1

China, Hong Kong, Israel, Japan, North Korea, South Korea, United Arab Emirates, Iceland, San Marino, Switzerland, Turkey, Canada,

Poste Minibox : from 8.50 € Delivery / 10-18 working days
PostaPriority: from 13.50 € Delivery / 5-8 working days

WORLDWIDE / ZONE 2

Argentina, Bolivia, Brazil, Chile, Colombia,  Cambodia, Costa Rica, Cuba, Dominican Republic, Ecuador, Georgia, Guatemala, Jamaica, India, Indonesia, Iran, Mexico, Paraguay, Peru, Philippines, Puerto Rico, Saudi Arabia,
Singapore, Sri Lanka, Taiwan, Thailand, Uruguay, Vietnam.

PostaPriority: from 13.50 € Delivery / 10-18 working days

OCEANIA

Australia, Fiji, New Zeland, Papua New Guinea

PostaPriority: from 16.00 € Delivery / 13-14 working days

ALL OTHER COUNTRIES

PostaPriority: from 13.50 € Delivery / 10-16 working days

Further questions?
Please write an email to [email protected]

ABOUT  POSSIBLE CUSTOMS FEE

When a package ships internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges are typically due once the package arrives in the destination country.

In general, the buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

We send our items all over the world, in many different countries, so we can’t predict which of these fees, if any, will be applied, and we can’t calculate or collect these fees or taxes in advance.

For this reason SAY-YES by Kalle Design isn’t responsible for any additional charges that may apply after a purchase is completed on say-yes.eu.

 

HOW DO I PAY CUSTOMS FEES IF NEEDED?

If your package is subject to customs fees, your package may be held at your local customs office.  Normally they contact you in advance to let you know how to proceed to get your order.

If they do not contact you, you can contact them to find out your next steps as you may need to pay additional charges.

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BACK ON TOUR

Ciao! We go back on tour with Kings of Convenience in Norway from September 13th till September 22nd.

For this reason all the orders received from Sunday, Sept. 12, will be processed from Sept. 23rd.

For any urgent communication in these days please write an email to [email protected], putting on the subject "For Andrea: urgent", I will reply as soon as possible.

About "Peace Or Love" pre-orders infos click here.

Thanks and greetings from Siracusa