ORDERS & RETURNS
Our main purpose is to offer a good experience to our customers, so that you purchase again at say-yes.eu. That is the reason why you will not be charged return fees, except in cases of “wrong size”.
99% of return requests are about a “wrong size”. So we highly recommend you to carefully check the Size Chart by clicking on “how does the size turn out?” button you find in each item’s page, and make sure that you pick the right size.
If you need to change your item because you chose a wrong size, we only charge extra shipping costs. The sum will be the same that we had charged in your original order.
You can pay this sum via PayPal or via bank transfer. We will send you more details about payment on your request.
All purchases can be returned or changed within 25 days after the purchase.